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Scheduling Coordinator
Job Posted: 5 hours ago
Salary: £ 33,245 - 33,245 / Annum
Job Type: Temporary
Location: Yeovil, Somerset
Expire in: a month
Job Description
Summary:
We are proud to be working on behalf of the region’s appointed water and wastewater services provider as they seek a Scheduling Coordinator to support their Scheduling Team.
This role involves coordinating and organising daily work schedules, ensuring field teams are fully resourced, and maintaining smooth operational delivery. You’ll be at the centre of planning and communication, helping to keep projects on track, liaising with stakeholders, and supporting compliance with performance standards.
Key Responsibilities:
* Deliver excellent customer service by meeting KPIs and performance targets through effective scheduling.
* Plan and allocate full daily workloads for field staff to maximise efficiency.
* Ensure incidents and jobs are compliant, accurately logged, and completed within agreed timescales.
* Proactively manage scheduling to reduce backlogs, minimise delays, and support first-time fixes.
* Communicate with customers to set expectations and avoid unnecessary call-backs.
* Maintain accurate information in company systems, highlighting gaps and driving improvements.
* Build strong working relationships with schedulers, field teams, and managers.
* Support colleagues and assist with day-to-day operational tasks when required.
Ideal Candidate:
* Brings strong organisational and planning skills, with the ability to manage multiple tasks under pressure.
* Has excellent communication and customer service skills, with a positive, team-focused attitude.
* Is confident working to set processes and procedures while maintaining high attention to detail.
* Can think proactively, resolve issues quickly, and adapt to changing priorities
* Has experience in scheduling, coordination, or working with Highway Authorities and permits (desirable).
* Shows a commitment to quality and delivering results to a high standard.
Benefits:
* Pension contributions of up to 20%
* Clear career progression and professional development opportunities
* 25 days’ holiday, increasing to 28 with length of service
* Option to buy up to 10 additional days’ holiday and sell up to 5 each year
* Healthcare package with reimbursement of healthcare costs
* Life assurance worth up to 8 times your salary
* Access to an electric car scheme (salary exchange, subject to conditions)
* Cashback and discounts with over 3,000 retailers
* One paid volunteering day each year
* Enhanced family leave and pay policies
* Access to an interactive health and wellbeing platform
* Support from trained mental health first aiders
* £1,000 referral bonus for successful candidate recommendations
* Company van provided
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment AgencyBefore You Apply
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