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Scheme Manager

Job Posted: 2 days ago

Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: Cheltenham, Gloucestershire

Expire in: 25 days

Job Description

Scheme Manager

Retirement Living / Extra Care Housing

Hours: 21-35 hours per week (scheme dependent)
 Salary: £28,000-£32,200 per annum (pro rata for part time)
 Reporting to: Operations Manager

About the Role

We are recruiting a scheme manager to take a key, customer‑facing role within a Retirement Living or Extra Care housing scheme. This is an on‑site position where the scheme manager will be central to creating a safe, supportive, and welcoming environment for older residents.

As scheme manager, you will deliver a high‑quality housing and support service that enables residents to live independently, safely, and well within their homes and local community. The role is varied and rewarding, covering tenancy sustainment, resident wellbeing, building safety, scheme management, and community engagement - no two days are the same for a scheme manager.

Key Responsibilities

As scheme manager, your responsibilities will include:

Housing & Scheme Management

Oversee the day‑to‑day operation of the scheme, ensuring it is safe, secure, and well maintained
Ensure compliance with health & safety, fire safety, and safeguarding requirements
Appoint and monitor contractors and service providers, including cleaning, gardening, and maintenance
Manage communal areas, guest rooms, and shared facilities as the on‑site scheme managerResident Support & Wellbeing

Act as the main point of contact for residents in your role as scheme manager, providing advice, guidance, and signposting while promoting independence
Support residents to sustain their tenancy and maintain wellbeing, responding appropriately to changing needs
Assist in emergencies by liaising with family members, health professionals, or emergency services
Encourage resident involvement, social activities, and support resident associations as a proactive scheme managerCommunity & Stakeholder Engagement

Build positive working relationships with residents, families, local agencies, and the wider community
Help residents reach consensus on local issues affecting scheme life, representing the scheme as scheme managerLeadership & Administration

Line manage on‑site employees where applicable and coordinate relief or cover arrangements
Maintain accurate records, resident information, and reporting requirements
Work closely with the Operations Manager to deliver service standards and organisational objectives as scheme manager

Person Specification

Essential

Excellent reading, writing, and numeracy skills required to succeed in a scheme manager role
Strong customer focus with the ability to work independently
Effective communication and relationship‑building skillsDesirable

Experience working in social housing, particularly with older people, in a scheme manager or similar role
Knowledge of issues affecting older or vulnerable adults (e.g. dementia, mental health, substance misuse)
People management experience, including staff or contractor oversight
CIH Level 3 or 4 qualification, or willingness to work towards this

What We Offer

In return for your work as scheme manager, we offer:

Competitive salary and pension scheme
Occupational sick pay
Paid volunteer days
Blue Light Card discounts
Flexible working arrangements, including nine‑day fortnight options at some schemes 

If you're interested, please click apply or reach out to Ben Dreher at Sellick Partnership, Derby.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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