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Second Line IT Engineer
Job Posted: 3 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Gillingham, Medway
Expire in: a month
Job Description
Second Line IT Engineer – Gillingham
£30,000 - £35,000, dependent on experience
Monday to Friday | 08:30 – 17:00
An opportunity has arisen for a skilled and motivated Second Line IT Engineer to join a growing team based in Gillingham. This role is ideal for someone who enjoys tackling technical challenges and delivering hands-on support across a wide range of systems.
Day-to-day, you’ll be responsible for handling escalations from 1st line support, resolving complex hardware, software, and network issues, and playing a key role in systems maintenance and upgrades. You’ll be comfortable working independently, collaborating with external vendors, and mentoring junior staff when needed.
What you’ll be working on:
* Escalated support tickets, diagnostics, and troubleshooting
* Server, network, and application incident management
* System upgrades, patching, and deployments
* Supporting knowledge base and documentation updates
* Mentoring 1st line engineers
* Liaising with third-party providers when required
What you’ll bring:
* At least 3 years in a 2nd line support role
* Strong knowledge of Windows OS (desktop and server), Active Directory, and Office 365 (including Azure and SharePoint)
* Confident with networking protocols (TCP/IP, DNS, DHCP, VPNs) and Cisco Meraki infrastructure
* Experience with virtualisation platforms such as Hyper-V
* Great communication skills and a methodical, customer-focused approach
* Bonus if you’ve worked with tools like Atera, Jamf, or SimPro
* Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are highly regarded
Additional training and development will be provided, and you’ll be supported in growing your technical capabilities further. Occasional out-of-hours work may be required depending on business needsBefore You Apply
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Looking for your next career move? Join a top company hiring Second Line IT Engineer job near me in Gillingham, Medway! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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