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Second Line Support Technician

Job Posted: 13 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Rochester, Medway

Expire in: 15 days

Job Description

Synapri are partnering with a growing MSP supporting a diverse commercial and education client base, seeking a Second Line Support Technician with strong troubleshooting skills and a solid Microsoft technology background.

This is a hands-on role, providing exposure to varied environments and playing a key role in delivering high-quality technical support and maintaining critical IT systems.

Key Responsibilities

  * Deliver 1st and 2nd line support across ~100 clients

  * Diagnose and resolve hardware, software, and network issues

  * Support Microsoft environments (Windows Server, Windows OS, Microsoft 365, Azure)

  * Install, configure, and maintain ICT equipment and systems

  * Monitor performance and carry out preventative maintenance

  * Maintain accurate records within the helpdesk/ticketing system

Required Experience

  * 3–5 years’ MSP experience (essential)

  * Strong knowledge of Windows Client/Server, Microsoft 365, and Azure

  * Solid understanding of networking (LAN/WAN, wired and wireless)

  * Proven troubleshooting ability in fast-paced environments

  * Experience with ticketing/helpdesk systems

Before You Apply

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