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Security Control Room Operator

Job Posted: 3 days ago

Salary: £ 14.31 - 14.31 / Hour
Job Type: Permanent
Location: Greenwich, Greater London

Expire in: 25 days

Job Description

Security Control Room Operator

Locations: Greenwich Control Room
Pay Rate: £14.31 per hour
Hours: Average 48 hours per week
Shift Pattern: 4 on 4 off (Days and Nights)
Start Date: ASAP
SIA Licence Required, Driving Licence Required, Lone Working: Yes

We are seeking two experienced and professional High End Security Relief Officers / Duty Controllers to join our clients team, providing exceptional service across a range of prestigious sites including Chelsea Harbour and the Greenwich Control Room. You will play a vital role in ensuring operational continuity, effective communication, and safety across our network. This position requires a proactive individual with strong knowledge of the security industry and the ability to think on their feet in a fast-paced environment.

Objectives:

  * Ensuring all staffing hours are covered correctly and accurately on the system.

  * Ensuring the Health & Safety of all staff members out of hours

  * Monitoring all sub-contractor and site-based staff to ensure excellent service delivery to Clients.

Activities

  * Scheduling and deploying of site personnel.

  * Ensuring the Smart Task system is fully up to date and accurate at all times.

  * Ensuring all personnel are aware of any changes made by the Control Room

  * Monitoring the Mobile Team out of hours, including welfare checks and alarm activation attendance

  * Ensuring accurate booking on/off and check calls times and reporting any issues via reporting system

  * Escalating any incident issues, sickness, absenteeism, or possible issues correctly and in a timely manner

  * Dealing with Client requests and changes at a short notice promptly and efficiently

  * Ensuring any Client complaints are escalated to the relevant person in a timely manner.

  * Ensuring daily report is completed and any issues / tasks handed over to the relevant person.

  * Adding any new employees to the system accurately

  * Adding new sub-contractors to the system accurately

  * Responding to customer calls, including but not limited to Houston Lawrence out of hours service and Pride monitoring of their system and escalation

Required:

  * SIA License and DBS check

  * Exceptional attendance

  * Strong attention to detail

  * Excellent communication. This includes responding to emails and verbal requests in a timely and efficient manner.

  * An ability to work to tight deadlines and to work well under pressure.

  * Knowledge of computer programs (MS Office)

  * Knowledge / experience is preferred.

City Group Recruitment we value professionalism, teamwork, and growth. You will be part of a respected organisation with opportunities to develop your career in a supportive and fast-moving environment

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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