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Security Process Improvement Coordinator
Job Posted: 21 hours ago
Salary: £ Competitive
Job Type: Contract
Location: City of Westminster, Greater London
Expire in: a month
Job Description
Security Process Improvement Coordinator
About the Role
We are seeking a proactive and highly organised Security Process Improvement Coordinator to support our Security Team at South Kensington. This hands-on role is ideal for someone who thrives in a dynamic environment, can troubleshoot day-to-day issues, and is passionate about improving processes to enhance team efficiency and service delivery.
The successful candidate will act as a central coordination point for the team—resolving workflow challenges, managing operational processes, and identifying opportunities for improvement. This is a key role for someone who enjoys “firefighting” operational problems while driving smarter, more efficient ways of working.
Key Responsibilities
* Operational Coordination:
Manage and coordinate the daily activities of the Security Team, ensuring smooth operations and clear communication across all stakeholders.
* Process Improvement:
Review current administrative and operational practices; identify inefficiencies and implement streamlined processes that enhance productivity and service delivery.
* System Management:
Use and maintain systems such as Planon, Outlook, and shared mailboxes to manage workflows, calendars, and communications effectively.
* Issue Resolution (“Firefighting”):
Troubleshoot operational challenges as they arise—finding practical, sustainable solutions to improve workflow and reduce repetitive issues.
* Access Control Management:
Oversee the issuing and management of security passes and access cards, ensuring compliance with security policies and procedures.
* Process Implementation:
Work closely with management to introduce new procedures and ensure successful implementation (“parachuting in” to support process rollouts where needed).
* Continuous Improvement:
Champion a culture of continuous improvement within the team—encouraging feedback, innovation, and smarter working practices.
Skills and Experience
* Strong working knowledge of Planon, Microsoft Outlook, and general IT tools (including managing shared mailboxes, forwarding rules, and calendars).
* Proven experience in process improvement, workflow coordination, or operations administration (ideally within a facilities or security environment).
* Excellent problem-solving and troubleshooting skills.
* Ability to work independently and collaboratively in a fast-paced, onsite environment.
* Exceptional organisational skills with keen attention to detail.
* Strong communication skills, both written and verbal.
* A proactive, “can-do” attitude and a commitment to continuous improvement.
Working Environment
* Based onsite in South Kensington (SW7).
* Working pattern: 5 days out of 7, including some weekend or evening coverage as requiredBefore You Apply
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