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SEND Complaints Officer - Somerset - Remote
Job Posted: an hour ago
Salary: £ 37.32 - 49.91 / Hour
Job Type: Temporary
Location: Somerset
Expire in: a month
Job Description
Job Title: SEND Complaints Officer - Work from Home | Somerset Council
About the Role:
Somerset Council is seeking an experienced SEND Complaints Officer to join our dedicated team. In this role, you will manage and investigate complaints relating to Special Educational Needs and Disabilities (SEND), working closely with schools, professionals, families, and service providers. This is a remote-friendly position, offering flexibility while making a real difference in the lives of children and young people across Somerset.
Key Responsibilities:
Receive, log, and manage complaints regarding SEND provision.
Conduct thorough and impartial investigations, liaising with schools, local services, and professionals.
Ensure compliance with statutory guidance, including the SEND Code of Practice.
Communicate investigation outcomes clearly, sensitively, and professionally to complainants.
Maintain accurate records and produce reports on complaints and resolutions.Required Skills and Experience:
Proven experience as a Complaints Officer, Complaints Manager, or similar role, preferably in education, local government, or social care.
Strong knowledge of SEND statutory guidance and the SEND Code of Practice.
Excellent investigation, problem-solving, and decision-making skills.
Strong communication and interpersonal skills, with experience liaising with schools, service providers, and families.
Ability to handle sensitive information with discretion and professionalism.
Comfortable working remotely with excellent organisational skills.Why Join Somerset Council:
Work from home while supporting children, young people, and families across Somerset.
Be part of a collaborative and supportive team.
Professional development opportunities and career growth within local government.
If you are interested in this position or know someone who is, send your CV to Mayur Rabari at m.rabari @(url removed) or call on (phone number removed)
Benefits of working with Eden Brown Synergy include:
DBS check processed and paid for by Eden Brown Synergy
Referral bonus if you refer a colleague or friend to us
Bonus for finding your own job
Twice weekly payroll
Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.
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Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus freeBefore You Apply
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