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Senior Account Manager - CRM
Job Posted: 5 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Senior Account Manager - Mar-Tech - £45,000
A global customer experience consultancy is hiring a Senior Account Manager who has recent experience managing & growing key client relationships coupled with CRM platform solution understanding who can engage with cross-function teams & senior stakeholders. Our client is offering a basic salary £45,000 + 20% bonus (paid quarterly) + 25 days holiday + Health Care + many more to be in Southwark, London two to three times per week.
To be successful, you have experience of CXM / CRM initiatives preferably within a digital marketing, consultancy or agency setting, experience of up selling / cross selling, financial ownership (budgets, reporting, revenue targets) and client facing capabilities.
Core Responsibilities
Manage and grow key client relationships as the main point of contact
Lead strategic CXM / CRM initiatives aligned with client goals
Identify upsell, cross-sell, and new business opportunities
Oversee end-to-end project delivery, ensuring on-time and on-budget completion
Take financial ownership of client portfolio (budgets, reporting, revenue targets)
Mentor junior account team members and support team collaboration
Ideal Candidate Profile
Senior Account Management experience (CXM, CRM, or digital marketing preferred)
Proven success in managing and expanding client accounts
Strong strategic thinking, project management, and analytical skills
Excellent communication and stakeholder management skills
Experience with CRM platforms and client-focused solutions
Proactive, self-motivated, with passion for delivering great client experiences
Bonus scheme (profit-based) / Private healthcare / company pension / cycle-to-work scheme / 25 days holiday / bank holidays / holiday buy scheme / Activity rewards programme / smartwatch / Flexible/hybrid working (50% home, 50% office) / Inclusive, dynamic, and collaborative cultureBefore You Apply
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