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Senior Account Manager
Job Posted: 8 days ago
Salary: £ 38,000 - 40,000 / Annum
Job Type: Permanent
Location: Derby, Derbyshire
Expire in: 20 days
Job Description
Purpose of role and accountabilities:
At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.
* Ensures that Delivery Performance is maintained at a World Class level of performance for all customers
* To develop a Customer Relationship Management strategy and business plans which support the business
* To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.
* Ensuring customer satisfaction and 98% OTIF delivery
* Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems
* Ensure all Sales Orders are loaded, checked and verified
* Maintain, improve and stabilise the Customer demand signals into the Gardner Group
* To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.
* Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received – both for electronic and manual purchase orders.
* Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion.
* Ideally will have a strong track record Tier 1 Aerospace Suppliers
* Manage and develop Personal Development Plans for direct reports
* To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved
* Continually review all aspects of the operation so that methods, procedures and efficiency can be improved
* Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible
* Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base
* To work within cross functional teams to support business development, growth and improvement projects as required
* To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies
* Any other duties within your capabilities as requested by the Gardner Senior Management Team
Core skills/attributes needed:
- Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar
- Ability to understand and interpret engineering drawings and aerospace specifications
- First class leadership and motivational skills.
- Problem analysis and decision making
- Strong customer focus combined with business development skills/ commercial awareness
- Can coach and mentor, and lead by example
- Be an excellent communicator with good negotiation skills
- Resilience and tenacity
- Willing to travel across the Gardner sites as required
- Ability to work under pressure, as part of a team but often on their own initiative
- MRP management
- Lead Time Analysis
- Capacity Management, development and introduction
- Problem SolvingBefore You Apply
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