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Senior Business Analyst
Job Posted: 4 hours ago
Salary: £ 50,000 - 75,000 / Annum
Job Type: Permanent
Location: Solihull, West Midlands
Expire in: a month
Job Description
Senior Business Analyst
£55,000 - £70,000 - Solihull (Hybrid)
A leading UK technology and connectivity business is hiring a Senior Business Analyst to play a key role in delivering internal systems transformation projects. Based in Solihull, this is a hands-on role for an experienced analyst who can work across process, systems, and stakeholder functions to drive operational efficiency and measurable business improvements.
This role will support and lead initiatives focused on internal applications such as CRM, ServiceNow, and quoting and billing platforms. You will work closely with stakeholders, product owners, and a growing software development team to translate business requirements into high-impact, well-defined deliverables.
The position is hybrid, with Monday, Wednesday and Thursday office-based work required post-probation.
Key Responsibilities
Conduct full lifecycle business analysis across internal systems and business processes
Collaborate with stakeholders across multiple teams to gather and define requirements
Produce detailed process maps, documentation, and solution designs aligned with Agile practices
Support post-merger system integration and change initiatives
Assist software teams through the SDLC, including user story development and UAT
Deliver process and systems improvements that directly impact efficiency and cost-saving goals
Required Experience
Minimum 5 years' experience as a Senior Business Analyst in fast-paced, hands-on roles
Strong track record in stakeholder engagement and requirements gathering
Excellent communication skills with both technical and non-technical stakeholders
Experience in process mapping, system documentation, and business case development
Solid understanding of Agile methodologies and software development cycles
Knowledge of Lean Six Sigma (certification is advantageous)
Experience with business system transformation and process integration
Must be eligible to work in the UK without sponsorship and able to meet SC clearance requirements
Comfortable working from the Solihull office three days per week
Tools and Technologies
Soho CRM, ServiceNow, quoting and billing systems
Microsoft Visio, Excel, Word, Outlook
(url removed), Slack, Whimsical, Microsoft Teams
Salary and Benefits
Salary between £55,000 and £70,000, depending on experience
25 days annual leave (increasing with service) plus bank holidays
Private medical cover, income protection, life assurance
Enhanced family-friendly leave and pay
Enhanced pension scheme
Career development and progression pathways within the business
This is an excellent opportunity for a Senior Business Analyst who thrives in SME environments and is ready to deliver tangible change across business-critical systems.
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