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Senior Civil Enforcement Officer
Job Posted: 8 hours ago
Salary: £ 20 - 22 / Hour
Job Type: Temporary
Location: RM1, Romford Town, Greater London
Expire in: a month
Job Description
Senior Civil Enforcement Officer
Location: Havering
Job Type: Temporary
Duration of booking: Expected to last 6 months with a possible extension
Proposed start date: ASAP
Pay rate: £20-£22 PAYE inclusive of holiday depending on experience
Hours / Working Days: 36 hours per week (including evenings and weekends as required)
Sector: Public
Based: Office / Public
Job Summary
We are seeking an experienced Senior Civil Enforcement Officer (SCEO) to join the London Borough of Havering’s Highways, Traffic & Parking team. This is a key supervisory role, responsible for coordinating and leading a team of Civil Enforcement Officers, Traffic and Parking Control Officers, and SCPOs to deliver fair, consistent, and effective parking enforcement across the borough.
You will play a vital role in ensuring compliance with parking regulations, supporting operational service delivery, and providing a high-quality, customer-focused enforcement service.
Key Responsibilities
* Supervise and coordinate the daily deployment of CEOs across on- and off-street locations.
* Patrol parking areas by foot and vehicle, ensuring parking controls are enforced in line with legislation and Council policies.
* Deliver staff briefings, monitor performance, and create a positive performance management culture.
* Provide training, support, and coaching to team members to ensure enforcement actions are accurate and upheld.
* Respond effectively to public enquiries, including challenging or confrontational situations, with professionalism and courtesy.
* Manage uniforms, equipment, and consumables to ensure operational readiness.
* Record and report defects, abandoned vehicles, and provide evidence and witness statements where required.
* Promote health & safety, equality of opportunity, and uphold the Council’s values at all times.
Requirements
* At least 5 years’ operational supervision experience in civil parking enforcement, including issuing PCNs both on- and off-street.
* Strong working knowledge of parking legislation and codes of practice.
* Proven people-management skills, including handling staff absence and performance.
* Experience delivering training and ensuring accuracy of PCNs.
* Excellent communication skills, with the ability to manage challenging public interactions.
* Competence in Microsoft Office (Word, Excel, Outlook).
* A flexible approach, with willingness to work outdoors in all weather conditions and outside of core hours.
* A current clean driving licence and valid CBT (desirable).
* A Basic DBS certificate (required)Before You Apply
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