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Senior Claims Manager
Job Posted: 6 days ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Shrewsbury, Shropshire
Expire in: 21 days
Job Description
We are recruiting on behalf of our client based in Shrewsbury, Shropshire to join their team as a Senior Claims Manager. You will be responsible for the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims.
What’s in it for you?
* £30,000 - £35,000 per annum depending on experience
* Mon-Fri 9am – 5pm (1-hour lunch break)
* 25 days plus bank holiday (Increase through length of service)
* Opportunities for training and progression
* Company Pension
* Company health plan (After 1 year of service)
* Free parking
Duties include:
* Assist clients with their claims-related enquiries, either by liaising directly with the insurer or by supplying the appropriate contact details for direct communication
* Work collaboratively with insurers, loss adjusters, solicitors, brokers, claimants, and internal teams to ensure all claims are processed accurately and efficiently
* Proactively follow up on outstanding claims to ensure timely progress and resolution
* Ensure that all claim settlement payments received on behalf of clients are promptly transferred to them
* Maintain a consistently high standard of customer service, promoting excellence and client satisfaction at all times
* Oversee and support claims handlers, offering direction, mentoring, and assistance where required
* Assess and verify claims to confirm accuracy, validity, and compliance with internal policies and industry regulations
* Design, implement, and refine claims procedures and policies to enhance operational efficiency and service quality
* Maintain effective communication with clients, loss adjusters, and claim handlers to ensure smooth management and resolution of claims
* Identify potential issues or delays within the claims process and take proactive steps to achieve fair and satisfactory settlements
Experience Required:
* Minimum of 2 years’ experience in a senior claims management role or equivalent leadership position
* Experience within commercial insurance essential
* At least 3-4 years’ experience in a claims-focused role
* Proven leadership, organizational, and communication skills with a track record of managing teams effectively
* Strong analytical and problem-solving abilities
* Exceptional attention to detail with the ability to manage multiple priorities simultaneously
* Proficiency in Microsoft Office and claims management software, particularly Acturis
Interested?
Please call Taylor Butterfield or Megan Lancaster at Proactive Personnel, Telford for more informationBefore You Apply
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