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Senior Claims Specialist
Job Posted: 13 hours ago
Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: Gloucester, Gloucestershire
Expire in: a month
Job Description
Senior Claims Specialist
Gloucester / Remote
Up to £40,000 Dependant on relevant experience
What’s in it for you?
Work from home | Join the original pioneers of Income Protection Insurance | Work in an award-winning, member-first organisation | Enhanced maternity / paternity | Private medical insurance
Must Have’s
* At least 5 years’ experience in Income Protection claims handling
* Deep understanding of the Income Protection claims lifecycle
* Strong decision-making ability and confident in handling complex cases
* Ability to interpret medical and employment documentation with accuracy
Nice to Have’s
* Experience in other types of health or protection insurance (e.g. Life, Critical Illness)
* Familiarity with regulatory and data protection considerations within insurance
So, what will you be doing?
* Carefully review new claims by checking medical, financial, and job-related information.
* Actively manage ongoing claims, clearly explain decisions to members (mainly by phone), set the right expectations, and keep thorough records. Refer to managers, medical officers, reinsurers, or others when needed.
* Support less experienced team members by sharing knowledge, offering guidance, and leading case study discussions to help them grow.
* Lead or contribute to projects that improve efficiency and streamline claims and administration processes.
* Handle complaints, including those involving the Financial Ombudsman, following all regulations and internal procedures.
* Act as a subject matter expert, representing the Claims team and offering insights to help guide decisions and manage risks.
* Assist with internal and external audits as needed.
Extra information
* Work from home with an expectation to go into a Gloucester based office at least once a month
* Parking available at office
* Fantastic list of benefits
Interested? Send your most up-to-date CV to Georgie at i2i recruitment today!
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