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Senior Client Manager
Job Posted: 3 days ago
Salary: £ 48,000 - 52,000 / Annum
Job Type: Permanent
Location: West Midlands
Expire in: 25 days
Job Description
The Senior Client Manager will play a pivotal role in overseeing client relationships within the business, ensuring customer retention and fostering growth. This position requires expertise in client management and a solid understanding of the transport & distribution industry.
Client Details
This organisation operates within the transport & distribution sector and is recognised for its dedication to providing seamless logistics solutions. As a large company, it offers a structured environment with a focus on delivering high-quality services to its clients.
Description
Manage and nurture client relationships to ensure satisfaction and loyalty.
Identify opportunities for client growth and propose tailored solutions.
Lead operational development and customer related change projects.
Monitor customer retention rates and implement strategies to improve them.
Collaborate with internal teams to deliver on client expectations effectively.
Analyse client performance metrics and provide regular updates to stakeholders.
Act as the primary point of contact for key accounts within the logistics department.
Resolve client queries promptly and maintain high service standards.
Support the wider transport & distribution team in achieving departmental goals.Profile
A successful Senior Client Manager should have:
Proven experience in client management or account handling.
Project and Operational development experience
Strong knowledge of the transport & distribution industry.
Exceptional communication and relationship-building skills.
Ability to analyse data and present actionable insights.
Proficiency in working collaboratively across departments.
Problem-solving skills to address client concerns effectively.Job Offer
Competitive salary of £48,000 to £52,000 per annum.
Car allowance or company car.
20% performance-based bonus tied to customer retention and growth.
Hybrid - field based with travel to operational sites and customers premises
Permanent role with opportunities for professional development.
Engaging work environment within the transport & distribution sector.If you're ready to take the next step in your career as a Senior Client Manager, apply now to join a forward-thinking teamBefore You Apply
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