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Senior Cloud Apps Support Engineer
Job Posted: 14 hours ago
Salary: £ 55,000 - 65,000 / Annum
Job Type: Permanent
Location: Southampton, Hampshire
Expire in: a month
Job Description
Senior Cloud Apps Support Engineer - SQL, Azure, C#, APIs
On-site | Hedge End, Hampshire
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.
What You'll Be Doing
Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
Scripting solutions and automating tasks using PowerShell and similar tools
Simulating customer issues in local/test environments for detailed root cause analysis
Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
Helping improve internal processes and response times through tooling and knowledge-sharing
Supporting the UK customer base with occasional flexibility to liaise with US counterparts
What We're Looking For
5+ years of cloud support experience in a technical role
Strong SQL skills for data analysis and report creation
Working knowledge of PowerShell scripting (report automation, system tasks)
Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
Hands-on experience with Microsoft Azure or other cloud environments
Familiarity with APIs (REST/SOAP) and SOA applications
Strong diagnostic and problem-solving skills; methodical approach
Excellent communication skills - written, verbal, and collaborative
Eligible for security clearance
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
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