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Senior Complaints Officer - Harlow
Job Posted: 2 days ago
Salary: £ 200 - 200 / Day
Job Type: Contract
Location: Harlow
Expire in: a month
Job Description
Senior Complaints Officer – Harlow
Location: Harlow (2 days per week on-site)
Contract: Temporary, 6–12 months | Full-Time
Rate: £200 per day (umbrella)
We are recruiting a Senior Complaints Officer to join the Housing Property team on a temporary basis. You will take the lead in handling complaints and enquiries related to housing and property issues, supporting a busy and dedicated team with responsibilities across:
Capital delivery – delivering a £51m stock investment programme (2025–26) to improve tenants’ homes
Fire safety – helping reduce a significant backlog of fire risk actions
Technical compliance – overseeing inspections and repairs of electrical and mechanical installations
As a Senior Complaints Officer, you will be the first point of contact for residents and councillors, ensuring issues are resolved quickly, professionally, and with care.
Key Responsibilities
Track, monitor, and respond to complaints and enquiries
Communicate with residents via email, phone, and letters
Ensure a high standard of written communication
Represent the public face of the council with empathy and professionalism
What You’ll Bring
Previous experience in a customer-facing role
Excellent written and verbal communication skills
Confidence in drafting professional responses to complaints
Strong IT skills, particularly with Microsoft Office
Strong organisational skills with the ability to manage a varied and busy workload
To find out more information please contact Lily at (url removed)
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- Date of birth.
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