Hiring Now: Senior Complaints Officer Near You – Apply Today!

Your Next Senior Complaints Officer Job Starts Here – Apply Now!

Senior Complaints Officer

Job Posted: a month ago

Salary: £ 17 - 18 / Hour
Job Type: Temporary
Location: Gloucestershire

Expire in: 12 hours

Job Description

Senior Complaints Officer

Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months.

This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders.

Package for Senior Complaints Officer:

Salary: £17.00-£18.00 per hour
 Hours: Monday to Friday, 9.00am-5.00pm
 Contract: Temporary, 3-6 months
 Location: Fully remote

Key Responsibilities of Senior Complaints Officer:

Manage complex complaints from initial receipt through to investigation, resolution and response.
Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries.
Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters.
Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales.
Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies.
Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action.
Ensure all data incidents are accurately recorded, investigated and reported.
Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required.
Draft clear, comprehensive responses, reports and recommendations relating to complex cases.
Develop and maintain information governance policies, procedures and data-sharing agreements.
Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements.
Support the development and delivery of training and information sessions.
Identify recurring issues and use investigation findings to support service improvements.
Manage a varied and complex caseload while meeting statutory and organisational deadlines.Key Skills and Experience of Senior Complaints Officer:

Significant experience managing complex complaints within a large or regulated organisation.
Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation.
Experience handling sensitive personal information within a multi-agency or complex organisational environment.
Experience processing Freedom of Information and Subject Access Requests.
Strong investigation and analytical skills, including experience identifying the causes of data incidents.
Experience drafting and agreeing data-sharing agreements, policies and procedures.
Excellent written communication and report-writing skills.
Confident providing specialist advice and influencing managers and senior stakeholders.
Able to interpret complex information and recommend practical, compliant solutions.
Highly organised with the ability to manage competing priorities and work independently to deadlines.
Degree-level qualification or substantial equivalent experience in a similar role.
Previous local authority experience is desirable.
A relevant data protection qualification, such as CIPP, is desirable.If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now!

Red Recruitment (Business)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Senior Complaints Officer job near me in Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!