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Senior Complaints Officer
Job Posted: 14 hours ago
Salary: £ 28 - 28 / Hour
Job Type: Temporary
Location: Kent
Expire in: a month
Job Description
Senior Complaints Officer
Temporary
£28 Umbrella
Medway, Kent/ Hybrid
37 hours pw
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Senior Complaints Officer on a temporary basis.
The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Senior Complaints Officer:
Managing a team of x2 Complaints Invesigators
Managing stage 2 level housing complaints
Following the Housing Ombudsman Complaint Handling Code
Ensuring thorough and consistent investigations into complaints
Providing formal written responses
Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
Collating information and accurately updating systems
Recording and following up on complaints
Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Senior Complaints Officer includes:
Knowledge of Housing Ombudsman Complaint Handling Code
Knowledge of resolving customer complaints
Previous experience resolving Stage 1 and Stage 2 level complaints within a housing environmentTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessfulBefore You Apply
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