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Senior CRM & Campaign Executive
Job Posted: 20 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Surrey
Expire in: a month
Job Description
The Senior CRM & Campaign Executive will be responsible for delivering CRM strategies and marketing campaigns to enhance customer engagement and drive business growth. This role requires expertise in campaign management within the retail industry and a passion for data-driven decision-making.
Client Details
This opportunity is with a medium-sized organisation within the retail industry, recognised for its innovative approach and strong market presence. The company operates in a collaborative environment, offering employees the chance to make a significant impact.
Description
CRM & Loyalty Support
Help manage the day-to-day delivery of CRM campaigns
Work with data and segmentation lists to target the right audiences
Coordinate content and creative with internal teams and agencies
Support on loyalty programme sign-up visibility across locationsCampaign Coordination
Assist in delivering seasonal campaigns and promotions
Coordinate campaign timelines, assets, and stakeholder approvals
Help track performance of promotional activity and campaignsEmail & Communications
Support email campaign setup, testing, and scheduling
Ensure email content is on-brand, timely, and relevant
Collaborate with the team to improve personalisation and engagementInsights & Reporting
Track key metrics like email open rates, click-throughs, and sign-ups
Support survey creation and basic reporting using CRM tools
Feed insights back into the team to help shape future activityCentre & Team Support
Provide toolkits and guidance to centre teams for local loyalty activity
Be a friendly, go-to contact for basic CRM and loyalty queriesProfile
3-4 years' experience in CRM working in the retail sector (mandatory)
Detail-oriented and highly organised with strong time management skills
Proactive and eager to learn and develop new skills
Comfortable working with CRM tools, data segmentation, and campaign delivery
Collaborative team player with excellent communication skills
Curious about customer behaviour and driven by insight-led marketing
Able to manage multiple tasks and deadlines in a fast-paced environment
Passionate about delivering great customer experiences and loyalty campaignsJob Offer
Competitive salary range of £40,000 - £45,000 per annum, depending on experience
Provide toolkits and guidance to centre teams for local loyalty activity
Be a friendly, go-to contact for basic CRM and loyalty queries
5 days in the office then after a 6 month probation, this will move to hybrid (3 days in the office/2 days at home)
Comprehensive benefits package, including holiday leave and pension contributions
Opportunity to work within a supportive and collaborative company culture
Chance to make a meaningful impact within the retail industryBefore You Apply
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