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Senior Customer Care Administrator
Job Posted: a day ago
Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Woolpit
Expire in: a month
Job Description
Senior Customer Care Administrator
Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday – Friday
Salary: £27,000 - £30,000 (DOE)
Benefits:
A friendly working environment
Sage benefits
Private health cover after successful probationary period
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes.
Key Responsibilities – Senior Customer Care Administrator:
Assisting with booking appointments with customers in occupied properties
Coordinating with Service Engineers to attend appointments
Raising delivery notes and invoices
Updating information on internal systems and feeding back to principal contractors
Managing incoming calls and email enquiries in a professional and friendly manner
Transferring information from the SAPs system and updating jobs on internal and contractor platforms
Managing your own workload while supporting the wider customer care team
Person Specification – Senior Customer Care Administrator:
Previous experience in a customer care or administrative role is desirable
Highly organised with excellent attention to detail
Personable and adaptable with a proactive approach
Strong communication skills, both written and verbal
Able to work independently and collaboratively within a team
Good time management and multitasking abilities
Proficient computer skills including Excel; Sage experience is advantageous, though training will be providedBefore You Apply
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