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Senior Customer Care advisor
Job Posted: 4 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Norwich, Norfolk
Expire in: a month
Job Description
KT & Coe Recruit as excited to be recruiting for a very succesful client based in Norwich , Great offices with hybrid working
Are you passionate about Customer Care & delivering exceptional service every day.
Our client believe's our customers deserve the very best and that starts with you. As a Customer Care Senior Advisor, you’ll play a key role in ensuring every interaction is positive, professional, and aligned with our brand values. You’ll support our customer care team by handling complex queries, mentoring advisors, and helping to refine processes that keep our customers happy and loyal.
What You’ll Do
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Act as a senior point of contact for customer queries via phone, email, and live chat.
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Take ownership of complex or escalated issues and ensure swift, empathetic resolution.
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Support the Customer Care Manager with daily operations and team coordination.
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Provide coaching, guidance, and feedback to Customer Care Advisors to support their development.
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Monitor customer interactions to ensure consistent quality and adherence to company standards.
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Identify trends and opportunities to improve our customer experience and processes.
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Collaborate with other departments (such as Logistics, Sales, and Digital) to ensure seamless service.
About You
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You have proven experience in customer service, ideally in a senior or team support role.
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You’re an excellent communicator — clear, confident, and empathetic.
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You thrive in a fast-paced environment and can handle multiple priorities at once.
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You’re proactive, solution-focused, and take pride in delivering outstanding results.
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You enjoy mentoring others and sharing knowledge.
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You have strong IT skills and are comfortable using CRM systems and communication toolsBefore You Apply
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Looking for your next career move? Join a top company hiring Senior Customer Care advisor job near me in Norwich, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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