Hiring Now: Senior Customer Care Coordinator Near You – Apply Today!
Your Next Senior Customer Care Coordinator Job Starts Here – Apply Now!
Senior Customer Care Coordinator
Job Posted: 3 days ago
Salary: £ 25,000 - 35,000 / Annum
Job Type: Permanent
Location: Warrington, Cheshire
Expire in: 24 days
Job Description
Role: Senior Customer Care Coordinator
Location: Warrington
Salary: £25,000 - £35,000 (dependent on experience)
Are you an experienced customer care professional with a background in housing or construction?
Do you take pride in delivering industry-leading service while mentoring others and driving process improvement?
We're looking for a Senior Customer Care Coordinator to join a highly respected, award-winning housebuilder based in Warrington. This is a fantastic opportunity to step into a pivotal role where your experience, insight, and initiative will help shape the customer journey and support the development of the wider team.
The Company:
Operating nationally with a strong regional presence in the North West, this housebuilder is known for delivering high-quality, affordable homes that support first-time buyers and growing families. With a reputation for integrity, customer satisfaction, and community-first developments, they continue to raise the bar for what great homeownership feels like.
The Role:
As Senior Customer Care Coordinator, you'll be responsible for managing complex customer care cases, supporting the performance of the customer service function, and helping maintain a 5-star homeowner experience post-completion.
You'll serve as a key point of escalation, working closely with internal teams, external contractors, and leadership to ensure issues are resolved efficiently and to the highest standard. In addition, you'll provide support and guidance to junior team members, helping to embed best practices and improve processes.
Key Responsibilities:
Act as a senior liaison for customer issues, particularly escalated or sensitive cases.
Lead by example in delivering empathetic, solution-focused aftercare to homeowners.
Coordinate and manage defect resolution across trades, contractors, and internal teams.
Ensure service levels and quality standards are consistently met or exceeded.
Provide mentorship and day-to-day support to junior coordinators.
Contribute to internal reporting, trend analysis, and service improvement strategies.
Maintain thorough, up-to-date records using CRM and customer care platforms.
Identify areas for improvement in processes, systems, or communication flows.
Ideal Candidate Profile:
Previous experience in customer service within the housebuilding or construction sector (essential).
Strong organisational and communication skills, with the ability to manage multiple priorities.
Proven ability to handle complex or escalated issues with professionalism and diplomacy.
A proactive mindset with a focus on continuous improvement.
Familiarity with NHQC (New Homes Quality Code) or construction defect processes is highly desirable.
Comfortable using Microsoft Office and customer service software systems.
A supportive, team-oriented attitude with a desire to help others succeedBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Senior Customer Care Coordinator job near me in Warrington, Cheshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).