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Senior Customer Experience Designer
Job Posted: 4 days ago
Salary: £ 80,000 - 80,000 / Annum
Job Type: Contract
Location: SW1V, Victoria, Greater London
Expire in: 24 days
Job Description
Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/ CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London.
Responsibilities
Customer Journey Ownership
* Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support).
* Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs.
* Act as the voice of the customer — using insights, data, and feedback to champion improvements across digital touchpoints.
Digital Strategy & Execution
* Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams.
Performance & Optimization
* Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities.
* Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences.
Qualifications
* Bachelor’s degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience).
* Proven track record in digital product, journey, or experience management.
* Strong knowledge of digital analytics, customer research, and CX methodologies.
* Experience with journey mapping tools, A/B testing platforms, and personalization technologiesBefore You Apply
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