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Senior Customer Operations Manager
Job Posted: a day ago
Salary: £ 55,000 - 60,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands
Expire in: a month
Job Description
Interim Operational Manager to oversee automotive site operations, lead managers, drive efficiency, and support the CEO in a fast-paced, hands-on role.
Client Details
We're seeking an experienced Operational Manager to join a well-established automotive finance and dealership business on a 6-month interim basis, providing hands-on leadership and stability during a key period of change.
Description
This is a fast-paced environment where you'll be a critical support to the CEO and senior team - ensuring the smooth running of a busy dealership and operational site.
What you'll be doing:
Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service.
Drive efficiency and performance within the workshop and dealership.
Ensure customer experience is well-managed across walk-ins, marketing leads, and auction activity.
Balance cost control, efficiency, and quality - making processes practical, quick, and effective.
Act as the "No.2" to the CEO, freeing them up to focus on projects and strategy.
Profile
What we're looking for:
Automotive or motor trade background - service management, fleet, aftermarket, or dealership.
Strong operational leadership - able to step in quickly and manage existing managers.
Commercial mindset - able to improve efficiency and control costs.
Resilient, proactive, and able to act quick.
Job Offer
Interim Operational Manager - 6 months, immediate start
Lead automotive operations and support CEO, £60kBefore You Apply
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