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Senior Customer Resolution Executive
Job Posted: 4 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Bristol, City of Bristol
Expire in: a month
Job Description
SENIOR CUSTOMER RESOLUTION EXECUTIVE
BRISTOL
COMPETITIVE SALARY
Our client based in Bristol is looking to recruit a Senior Customer Resolution Executive to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Senior Customer Resolution Executive, you will be responsible for handling complex cases as part of a dedicated team that deal with escalations. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As a Senior Customer Resolution Executive you will:
* Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
* Identify the root cause of all complaints, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
* Keep up to date with industry regulations and products.
* Ensure accurate record keeping for all customer contact and decisions.
* Liaise with other departments as needed.
* Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Senior Customer Resolution Executive, you must have:
* Previous experience with vulnerable customers is essential, ideally within a complaints/ resolution focussed role.
* A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)
* Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
* Ability to work to set targets and guidelines.
* Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Senior Customer Resolution Executive, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
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