Hiring Now: Senior Customer Service Account Manager Near You – Apply Today!
Your Next Senior Customer Service Account Manager Job Starts Here – Apply Now!
Senior Customer Service Account Manager
Job Posted: 2 hours ago
Salary: £ 25,000 - 33,000 / Annum
Job Type: Permanent
Location: BL6, Horwich, Borough of Bolton
Expire in: a month
Job Description
Job Title - Senior Customer Service Account Manager
Department - Sales & Operations
Reports To - General Manager
Location - Bolton BL6
Hours - Monday – Friday, full-time (flexible hours available)
Purpose of Role
The Senior Customer Service Account Manager will be responsible for managing and growing existing client accounts, ensuring operational excellence and delivering an outstanding customer experience. The role also involves identifying new business opportunities in line with company objectives, acting as the bridge between clients and internal teams to guarantee smooth service delivery.
Client Relationship Management
Build and maintain strong, long-lasting relationships with key clients.
Act as the first point of contact for all client inquiries, concerns, and escalations.
Ensure clients consistently receive exceptional levels of service.
Logistics & Operations Management
Oversee day-to-day logistics operations for assigned accounts.
Coordinate with internal operations, customs, and transport teams to ensure efficient service.
Proactively resolve logistical issues to minimise customer disruption.
Performance Monitoring & Reporting
Track KPIs such as delivery times and customer satisfaction metrics.
Prepare and deliver regular client reports, highlighting performance trends.
Report key findings and improvements directly to the General Manager.
Problem Solving & Issue Resolution
Address potential challenges in logistics proactively, ensuring swift resolutions.
Manage escalations, complaints, shipment tracking, and delay mitigation.
Cross-Functional Collaboration
Work closely with sales, operations, customs, and finance teams to align client needs with business capabilities.
Ensure clear communication across departments and with external stakeholders.
Continuous Improvement & Growth
Identify opportunities to optimise logistics processes, reduce costs, and increase efficiency.
Spot upselling opportunities and liaise with the Commercial Manager/General Manager to develop proposals.
Gather and analyse client feedback to improve service offerings.
Customer Advocacy
Act as the voice of the customer within the organisation.
Champion client satisfaction and ensure their needs remain a business priority.
Experience
Minimum 2+ years’ experience in logistics, customer service, or account management.
Strong knowledge of supply chain and logistics processes (transportation, customs, distribution).
Demonstrable experience managing key customer accounts in a logistics/supply chain environment, with measurable results.
Skills
Excellent communication and interpersonal abilities.
Strong problem-solving skills with the ability to act quickly under pressure.
Proficiency with TMS (Transport Management Systems) and CRM software.
High level of organisation, attention to detail, and ability to manage multiple accounts simultaneously.
Personal Attributes
Customer-focused mindset with a passion for service excellence.
Self-motivated, proactive, and capable of working independently.
Thrives in a fast-paced, dynamic environment.
Working Conditions
Full-time, Monday to Friday (flexible hours available).
Occasional travel to client sites required.
Bolton - BL6
Package
28 Days Holiday Including Bank Holidays
Company Pension
Free Parking
Bonus up to £1,000 per month after probation based on team performance
Teams nights out and much moreBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Senior Customer Service Account Manager job near me in BL6, Horwich, Borough of Bolton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).