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Senior Customer Service Advisor / Training Support Officer
Job Posted: 15 hours ago
Salary: £ Competitive
Job Type: Contract
Location: Cambridge, Cambridgeshire
Expire in: a month
Job Description
Senior Customer Service Advisor / Training Support Officer
Location: 4 Regent Street, CB2 1BY
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 18.26 per hour
Job Ref: (phone number removed)
Job Responsibilities
Provide exceptional customer service support, addressing inquiries and resolving issues efficiently within the housing sector.
Assist in the development and delivery of training programs for staff, ensuring high-quality service standards are maintained.
Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
Support the Cambridge Town Council in implementing policies and procedures related to customer service and training.
Ensure compliance with all legal and regulatory requirements, including data protection and confidentiality agreements.
Review and update training materials regularly to align with the latest best practices and organizational changes.
Person Specifications
Proven experience in a high-volume customer-facing role, preferably within the housing sector.
Strong administrative skills with a keen attention to detail and accuracy.
Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve inquiries.
Demonstrated ability to coach and mentor team members, fostering a collaborative and supportive work environment.
Numeracy skills, with the ability to handle financial information accurately.
Training in Revenues & Benefits is highly desirable.
Ability to work independently and as part of a team, managing time effectively to meet deadlines.
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