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Senior Customer Service Executive

Job Posted: 5 hours ago

Salary: £ 40,000 - 43,000 / Annum
Job Type: Permanent
Location: East London

Expire in: a month

Job Description

Senior Customer Service Executive | £40,000 - £43,000 | East London 
 
My client, a leading organisation within the property sector, is seeking a Senior Customer Service Executive to join their busy team on a permanent basis. This is a hands-on coordination role with supervisory responsibilities, supporting the delivery of an excellent customer experience from handover through to the end of the warranty period.
 
Responsibilities

Manage and support a small team of Customer Service Coordinators, including conducting monthly 1:1s.
Oversee all customer enquiries from purchasers, tenants, agents, and housing associations.
Coordinate remedial works with contractors, ensuring all defects raised within the warranty period are logged, monitored, and completed to agreed timescales.
Maintain and update operative planners and ensure accurate scheduling at all times.
Provide regular updates to customers and stakeholders, conducting follow-up calls once works are completed.
Ensure processes and procedures are followed consistently to deliver a proactive and high-quality customer journey.
Champion all customer service software systems, supporting development, rollout, and user training.
Chase contractors for outstanding updates and ensure deadlines are met 
Skills

Minimum of 3 years’ experience in a customer service role.
Strong stakeholder management experience across a range of customer groups.
Competent in all Microsoft Office applications (Excel, Word, PowerPoint).
Highly organised with strong time-management skills and attention to detail.
Ability to lead, motivate, and support a small team. 
Package

£40,000 - £43,000 basic salary
Monday – Friday
Flexible working arrangements (where appropriate)
Comprehensive benefits package

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