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Senior Customer Service Executive
Job Posted: 3 hours ago
Salary: £ 27,000 - 32,000 / Annum
Job Type: Permanent
Location: Chelmsford, Essex
Expire in: a month
Job Description
Senior Customer Service Executive
Chelmsford
Free Parking
Salary up to £32000 depending on experience
Are you ready to be the driving force behind exceptional customer experiences? Our client, is seeking a dedicated and organised Senior Customer Service Executive. With exciting growth plans over the next five years, this is your chance to be part of a thriving organisation that values excellence in service.
The senior role will cover when required and work closely with the Customer Services Manager within all areas of the business to ensure that the team delivers a first class Customer service, Customer satisfaction and to manage Customer orders quickly and efficiently. The senior role will ensure that the team works closely with the Sales team to ensure all Customer orders are booked promptly. The senior role will ensure that the team assists the Sales team to manage and develop high value accounts and drive process improvements.
Build and maintain strong relationships with external Customers that they support by ensuring all enquiries are dealt with in a timely manner to encourage new business, loyalty and repeat business to meet the Business Unit forecasts.
Key Responsibilities
Be the Hub of Coordination: Work collaboratively within a close-knit team of four, ensuring seamless communication and processes. You'll be the cog that keeps everything running smoothly!
Order Processing & Enquiries: Take charge of processing customer orders and addressing inquiries with efficiency and professionalism.
Cross-Department Liaison: Collaborate with the sales team to ensure quotes are accurate and liaise with the accounts department to guarantee correct billings.
Spot Issues Early: Proactively identify any discrepancies in orders and highlight potential fixes to avoid delays, ensuring a streamlined experience for customers.
Customer Satisfaction Champion: Keep customer satisfaction at the heart of everything you do, fostering a positive environment that prioritises the needs of clients.
What We're Looking For:
Experience Matters: Proven experience in a customer service role, ideally within the construction or related industries.
Organised & Methodical: You should be detail-oriented and able to manage multiple tasks efficiently.
Team Player: A collaborative spirit is essential; you'll be working alongside a knowledgeable and passionate team.
Positive Attitude: Bring enthusiasm and a can-do attitude to the workplace, contributing to a vibrant team culture.
What We Offer:
Competitive Salary: Annual salary ranging from £28,000 to £32,000, depending on experience
Permanent Contract: Join us in a full-time, permanent position that promises stability and growth.
Exciting Growth Opportunities: Be part of a company on a journey to expand over the next five years, where your contributions will directly impact our success.
Why Join Us?
If you're passionate about providing top-notch service and eager to play a critical role in a growing organisation, we want to hear from you! This is more than just a job; it's an opportunity to grow with a dynamic team and to help shape the future of our client's customer service excellence.
Ready to Apply?
If you're excited to take on this challenge and make a difference in customer service, we encourage you to apply! Send your CV and a brief cover letter detailing your relevant experience. Let's create seamless experiences together!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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