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Senior Customer Service Manager
Job Posted: 8 hours ago
Salary: £ 65,000 - 85,000 / Annum
Job Type: Permanent
Location: Wednesbury, West Midlands
Expire in: a month
Job Description
Our client, the UK's most comprehensive stockholder of their industry is seeking a Customer Service Supply Chain Manager to join their dynamic senior leadership team. This permanent role involves service delivery and supply chain customer service within purchasing, logistics and complaints teams. The successful candidate will be based in Wednesbury and support operations across the client's 20 service centres.
Key Responsibilities:
Overseeing customer service delivery within the supply chain
Managing and improving the customer experience across multiple service centres
Collaborating with the Customer Experience Manager and Operations Director to ensure efficient supply chain processes
Implementing strategic initiatives to enhance service delivery and procurement efficiency
Leading and mentoring a team of 20-30 procurement personnel, emphasising strategic development
Reversing the current structure to focus on strategic roles with the support of administrative staff
Working on-site in Birmingham two nights a week, as required
Maintaining strong, collaborative relationships with internal and external stakeholders
Job Requirements:
Proven experience in service delivery within the distribution sector or similar
Strong background in customer service
Excellent managerial and leadership abilities
Ability to strategically plan and restructure team roles efficiently
Excellent communication and interpersonal skills
Comfortable working both independently and as part of a team
Ability to travel and stay overnight as required
Benefits:
Opportunity to work with a leading stockholder of their industry
Collaborative and supportive work environment
Professional development and advancement opportunities
Comprehensive employee benefits package
Access to a personal trainer and fitness support
Luxurious accommodation when travelling for work
If you are a seasoned professional with a passion for enhancing supply chain customer service and are looking for a challenging yet rewarding role, we would love to hear from you. Apply now to join our client's esteemed team and make a significant impact in the industryBefore You Apply
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