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Senior CX Designer
Job Posted: 6 days ago
Salary: £ 80,000 - 80,000 / Annum
Job Type: Contract
Location: SW1V, Victoria, Greater London
Expire in: 22 days
Job Description
Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/ CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London.
Responsibilities
* Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support).
* Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs.
* Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams.
* Monitor journey performance using analytics and customer feedback.
* Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences.
Qualifications
* Degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience).
* Proven track record in digital product, journey, or experience management.
* Strong knowledge of digital analytics, customer research, and CX methodologies.
* Experience with journey mapping tools, A/B testing platforms, and personalization technologies.
Benefits
* Long contract
* Global organisation
* Free breakfastBefore You Apply
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Looking for your next career move? Join a top company hiring Senior CX Designer job near me in SW1V, Victoria, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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