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Senior Enforcement Officer - Safer Estates
Job Posted: a day ago
Salary: £ 23 - 24 / Hour
Job Type: Contract
Location: Liverpool, Merseyside
Expire in: a month
Job Description
Senior Enforcement Officer - Safer Estates
Location: St. Helens / Warrington / Liverpool
Salary: £39,743 per annum
Contract: 6-month fixed-term
We are currently recruiting for an experienced and driven Senior Enforcement Officer to join the Safer Estates team within a respected housing organisation. This is a 6-month fixed-term role focused on managing anti-social behaviour (ASB) cases and supporting the delivery of a high-quality enforcement service to residents.
About the Role:
As Senior Enforcement Officer, you will play a lead role in overseeing the allocation and progression of ASB cases across the Safer Estates team. You will audit and monitor workloads, provide support on complex issues, and help maintain service standards across the business. This is a key leadership position involving cross-functional collaboration and external stakeholder engagement.
Key Responsibilities:
Allocate ASB cases and monitor team workloads to ensure timely, effective resolution
Conduct regular audits and quality checks on case management
Support staff with complex or sensitive cases, providing guidance on legal frameworks and internal policies
Liaise with departments and partner agencies to enhance service delivery and community outcomes
Manage team performance through one-to-ones, coaching, and development plans
Support legal processes by preparing accurate documentation, notices, and evidence
Generate performance reports from the QL Housing Management system
Attend multi-agency meetings and represent the organisation externally where required
Requirements:
Proven experience managing ASB cases and knowledge of relevant policies and legislation
Strong leadership skills, including team management and performance oversight
Experience working in a customer-facing or housing enforcement environment
Ability to analyse workloads, identify service improvements, and implement effective solutions
Confident communicator, capable of building relationships with internal and external stakeholders
Competent in report writing and data analysis using housing management systems (preferably QL)
Experience preparing legal documents related to enforcement and tenancy breaches
Pre-Employment Checks:
Right to work verification
Reference checks
Qualification verification
Occupational health questionnaire
DBS check (if required for the role)
Completion of new starter documentation
This is a great opportunity to join a professional and collaborative team committed to safer communities and excellent service standards. If you are passionate about housing enforcement and supporting neighbourhoods to thrive, we want to hear from you.
If you are interested, please get in touch today with our specialist Georgia on
(phone number removed) / (phone number removed)
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