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Senior Helpdesk Administrator
Job Posted: 11 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Contract
Location: Milton Keynes, Buckinghamshire
Expire in: a month
Job Description
Senior Helpdesk Administrator - 6-month Fixed Term Contract
Are you an organised and customer-focused administrator with a knack for coordination and communication? We're looking for a Senior Helpdesk Administrator to join our client's Care Centre team on a 6-month fixed term contract, with the potential for hybrid working after a successful probation period.
Start Date: Immediate or as soon as possible
Working Hours: 37.5 hours/week
Week 1: 08:00-16:00
Week 2: 09:00-17:00 (alternating weekly)
Location: Office-based initially in Milton Keynes; hybrid working considered after probation
Salary: Up to £30,000 per annum, depending on experience
What You'll Be Doing:
Be the first point of contact for customer enquiries via phone and email
Log job details accurately into our internal IT system
Plan engineer's routes in line with SLA requirements
Liaise with engineers and parts dispatch teams to ensure smooth operations
Provide job completion updates and relevant information to customersWhat We're Looking For:
Proven experience in a customer service or help desk admin role
Strong organisational and communication skills
Ability to manage multiple tasks and prioritise effectively
Comfortable working in a fast-paced environment with changing priorities
SAP KnowledgePlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the jobBefore You Apply
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- National Insurance number.
- Date of birth.
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