Hiring Now: Senior Internal Communications Executive – Customer Engagement Near You – Apply Today!
Your Next Senior Internal Communications Executive – Customer Engagement Job Starts Here – Apply Now!
Senior Internal Communications Executive – Customer Engagement
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Contract
Location: Crawley, West Sussex
Expire in: a month
Job Description
Senior Internal Communications Executive – Customer Engagement
About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
You’ll lead the development and delivery of internal communications for the Customer Engagement department, ensuring alignment with wider organisational goals. Acting as a trusted advisor to senior leaders, you’ll provide strategic guidance while creating engaging, targeted content for colleagues—especially those in time-pressured roles like our contact teams. You’ll manage the department’s intranet, support key engagement initiatives, and collaborate across the organisation to drive a culture of transparency and connection.
Key Responsibilities:
* Develop and distribute engaging internal communications, including newsletters, need-to-know customer content and, announcements.
* Devise and deliver the annual communications plan for the department – incorporating communications from live projects.
* Coordinate and support internal events such as town halls, Q&A sessions, and employee engagement initiatives.
* Maintain and update the company intranet and internal knowledge bases with relevant and timely content – creating a solution for how contact teams can assess necessary communication as part of their day job.
* Monitor communication effectiveness through surveys, feedback, and analytics, and recommend improvements.
* Ensure all communications reflect the company’s tone, values, and diversity and inclusion standards.
* Help lead the evolution of internal communication channels, identifying opportunities for innovation and improvement to enhance colleague engagement.
What we’re looking for:
* Proven experience in internal communications, including developing and implementing communication strategies and plans.
* Excellent copywriting, editing, and proof-reading skills, with the ability to tailor messages for different audiences and channels.
* Strong experience managing digital communication channels, including intranet platforms, digital signage, and internal social media.
* Sound understanding of internal communication principles and best practices.
* Strong interpersonal and relationship-building skills, with the ability to collaborate effectively across all levels of the organisation.
Desirable Skills:
* Experience working in a financial services or similarly regulated environment.
* Experience contributing to or leading intranet strategy and development.
* Relevant qualification in Communications, Public Relations, Marketing, or a related field.
What you can expect from us:
* Generous pension contributions with an employer contribution of up to 14%
* Real living wage
* Income protection, critical illness cover & death in service insurance
* Employee healthcare
* Parental and adoption leave
* Learning & development opportunities and study support
* Travel season ticket loans
* Subsidised restaurant in our Crawley office
* Volunteering days and charity payroll giving
* Onsite gym
* Ride-to-Work scheme
* Social clubs and events
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “youBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Senior Internal Communications Executive – Customer Engagement job near me in Crawley, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).