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Senior Key Account Manager

Job Posted: 8 days ago

Salary: £ 42,500 - 45,000 / Annum
Job Type: Permanent
Location: East Midlands

Expire in: 20 days

Job Description

Role: Senior Key Account Manager 

Location: UK & Ireland, office, hybrid and field based (Preferably East Midlands based) 

Team: Commercial

Reports to: Head of Commercial Accounts

About the job

Loom Talent Limited have exclusively partnered with a rapidly expanding Logistics based business who are seeking x2 Senior Account Managers due to rapid growth. 

Our client offers innovative solutions to a ranging client base including Retail, Packaging, FMCG and General Merchandise.

The role

This role would suit an experienced Senior Key Account Manager to join the Commercial team and manage strategic customer relationships across the UK and Ireland.

You will be responsible for retaining and developing key accounts, improving customer experience, maximising commercial opportunities and ensuring contractual, operational and financial performance remain on track.

This is a highly collaborative role. You will work closely with customers and internal teams across Commercial, Customer Service, Operations and Finance to identify supply chain improvements, resolve complex issues and deliver measurable value.

You will also act as a mentor to Account Managers and Account Executives, sharing best practice and helping the wider team raise its standards.

This is a rare opportunity for a commercially minded, entrepreneurial Account Manager to add value in a business which is growing at pace, influence strategy, and make a lasting impact in a business driven by sustainability, innovation, and collaboration.

About the business:

Vision: They carry sustainable impact for future generations.
 Mission: They provide sustainable, data-intelligent load carrier solutions that connect and optimise supply chains.

Key responsibilities

Manage a portfolio of high-volume and high-revenue customer accounts.
Build strong, multi-level relationships with customers and act as a senior escalation point.
Lead regular account reviews, performance meetings and customer visits.
Monitor account performance, revenue, volumes, balances, dwell, transfers and other key data.
Ensure commercial agreements, contractual obligations and invoicing requirements are accurately managed.
Develop and deliver strategic account plans, including SWOT analysis and improvement actions for key customers.
Identify opportunities to improve supply chain efficiency, reduce costs and deliver environmental benefits.
Identify new business opportunities from existing customers, suppliers and wider lead generation activity.
Follow the agreed pricing and RFQ framework to achieve targeted returns.
Use CRM to manage account activity, opportunities and the UK&I pipeline.
Produce and improve KPI reports, including the use of Power BI and other reporting tools.
Share market intelligence and customer insight with senior leadership.
Work collaboratively across departments to improve service levels and customer experience.
Support the development of Account Managers managing small and medium-sized accounts.
Investigate and manage non-conformance and complex customer issues.
Help define and implement account management KPIs, processes and best practice.About You

To be successful in the role of Senior Key Account Manager you will be commercially astute, operationally confident, and motivated by challenge.

You'll bring:

5+ years' experience in a Logistics Distribution and Supply Chain / fast-paced service environment.
Strong understanding of the retail and FMCG landscape.
Strong understanding of customer account management and commercial agreements.
You will also be comfortable having difficult conversations, solving problems quickly and working with people at every level, both internally and externally.
You will be commercially minded, data-driven and confident managing complex customer relationships. You will ask the right questions, challenge the status quo constructively and turn insight into practical action.
Experience working with data and analysis to drive results.
Advanced Excel capability.
Demonstrable experience managing strategic or high-value accounts.
Confidence negotiating commercial arrangements and managing partners.
A proactive, adaptable approach with strong problem-solving skills.
The ability to build trusted relationships at all levels.
Be commutable UK wide and be based preferably in the East Midlands region.  

Desirable experience

Knowledge of ERP systems.
Experience using Power BI.
Experience working with FMCG manufacturers, retailers or logistics providers.
Experience mentoring or developing account management colleagues
Shape strategy and leave a lasting mark on a growing region
High autonomy with strong support from a European business
Work for a purpose-driven organisation focused on sustainability
Dynamic, varied role with long-term career development opportunities 

Salary & Benefits Package

Salary - £42,500- £45,000
Car Allowance - £9000
Healthcare contribution 
Plus additional company benefits

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Senior Key Account Manager job near me in East Midlands! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!