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Senior Operations Manager - FM Soft Services
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Contract
Location: HA6, Eastbury, Hertfordshire
Expire in: a month
Job Description
Senior Operations Manager – FM Support Services
Northwood (HA6) | Full-Time (40 hrs)
Skanska Building Services is at the forefront of facilities management, trusted by clients to deliver excellence every time. One of our flagship contracts is with the Ministry of Defence at a major base near Watford – a complex, high-profile environment where we provide a full range of hard, soft, and technical FM services. We’re now seeking a dynamic, visionary Soft Services Facilities Management leader to join us as Senior Operations Manager – a pivotal role ensuring that our support services run seamlessly and deliver maximum value for our client.
The Role
As Senior Operations Manager, you’ll:
* Directly lead and inspire a team of 3 Managers, driving operational excellence across multiple soft services streams.
* Oversee outsourced contracts including catering, cleaning, grounds maintenance, and waste – ensuring world-class service delivery.
* Partner closely with Hard Services leaders to deliver integrated FM solutions that meet contractual, statutory, and compliance requirements.
* Embed a culture of customer focus, safety, and continuous improvement, ensuring every team member understands their role in exceeding expectations.
* Implement robust quality and performance measures that set the benchmark for service delivery.
* Drive change initiatives that enhance efficiency, engagement, and innovation across the portfolio.
What You’ll Bring
* A proven track record in senior operational leadership within FM Soft Services.
* Experience managing complex service environments (PFI, Defence, or Security sector exposure advantageous).
* Strong stakeholder management skills with the ability to build trust at every level.
* A commitment to health, safety, and employee wellbeing as non-negotiables.
* Eligibility for MoD Security Clearance is mandatory to work on this site (UK citizenship and minimum 5 years UK residency required, with potential for DV clearance).
Why Skanska?
At Skanska, we don’t just manage facilities – we shape environments where people thrive. You’ll be part of a forward-thinking, values-driven team, with the autonomy to make an impact and the support to grow your career within one of the UK’s leading FM providers.
If you’re ready to take on a high-profile role where your leadership directly shapes the success of a major defence contract, we’d love to hear from youBefore You Apply
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