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Senior Planner Supervisor
Job Posted: 2 hours ago
Salary: £ 20 - 25 / Hour
Job Type: Temporary
Location: Ashford
Expire in: a month
Job Description
Senior Planner Supervisor – Kent based Council (Responsive Repairs)
£19.50 PAYE / £25 Umbrella (Inside IR35)
37 hours per week
6-month contract
We’re currently recruiting for a Senior Planner Supervisor to join a Council in Kent and their Responsive Repairs service. This is a newly created position designed to strengthen the planning function, improve customer journey performance, and ensure the service meets the latest consumer standards.
The successful candidate will lead both the front-office and back-office planning teams, taking responsibility for the scheduling of responsive repairs, day-to-day contractor management, and oversight of work in progress. You’ll work closely with senior management on service improvements and system enhancements, supporting the wider programme of change across the department.
Responsibilities
Lead and supervise a team of planners responsible for scheduling responsive repairs
Manage daily work allocation, operatives’ diaries, and contractor performance
Monitor WIP, ensure jobs are progressed and closed down correctly, and address any delays or issues
Support service improvements and system workflows, working directly with internal leads
Ensure performance targets, KPIs and customer service standards are met
Contribute to compliance with the Regulator of Social Housing’s consumer standards, including damp & mould, complaints, and data accuracy
Improve the overall customer journey and communication processes within the serviceRequirements
Strong background in responsive repairs planning/scheduling within a housing or local authority setting
Previous experience supervising or leading a planning or customer service team
Good understanding of repairs-related compliance, customer standards, and damp & mould requirements
Strong IT/system skills with the ability to support workflow improvements
Excellent communication skills and a customer-focused approach
Ability to work in a fast-paced environment managing multiple prioritiesContact: For more information or to apply, please contact James at Service Care Solutions
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