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Senior Resident Involvement Officer
Job Posted: 17 hours ago
Salary: £ 38,000 - 44,000 / Annum
Job Type: Contract
Location: Tower Hamlets, London
Expire in: a month
Job Description
Senior Resident Involvement Officer
Adecco - Housing are proud to be partnering with a respected Housing provider based in East London to recruit a Senior Resident Involvement Officer on a fixed-term contract for 6 to 9 months.
This is a fantastic opportunity for an experienced housing professional to lead on a wide range of resident engagement activities, particularly around home ownership, service improvement, and shaping services through meaningful resident input.
📍 East London - Hybrid (2 days WFH)
🕒 6-9 Month Fixed-Term Contract
💰 £39,000 - £44,000 P/A
📅 Immediate Start
35 hours per week
Monday - Friday, 9am-5pm
Hybrid working: 3 days in the office / 2 days remote
Key Responsibilities:
Lead resident engagement initiatives, especially with leaseholders and shared owners, in the context of estate improvements, regeneration, or service redesign.
Develop and implement resident involvement strategies aligned with the organisation's vision for customer empowerment.
Facilitate resident focus groups, panels, and forums, including co-design and co-production sessions that influence housing services and policies.
Provide strategic advice to service leads on embedding customer voice across housing operations, including tenancy, leasehold, and property services.
Deliver training and support to involved residents, building their capacity to participate effectively in decision-making processes.
Draft board and committee papers, support resident chairs and panel leads, and ensure accurate minutes and follow-up actions are completed.
Work closely with the complaints and service improvement teams to identify learning from feedback and develop resident-led solutions.
Manage and evaluate engagement projects, monitoring outcomes and preparing performance reports for senior leadership and governance bodies.
Organise events and local meetings to consult with residents on key housing issues, such as service charges, repairs, and building safety.
Promote equality, diversity, and inclusion in all resident involvement activities to ensure underrepresented voices are heard.
Essential Requirements:
Proven track record in resident engagement or involvement roles within social housing.
Strong understanding of housing management, including leasehold and shared ownership.
Experience coordinating resident-led groups and influencing service delivery.
Excellent communication, facilitation, and stakeholder management skills.
Confidence drafting strategic documents, reports, and presenting to a range of audiences.
If you're passionate about amplifying resident voices and have the housing expertise to deliver meaningful engagement, we'd love to hear from you.
We are Adecco Housing, part of The Adecco Group. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.
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