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Senior Resident Liaison Officer - Social Refurb
Job Posted: 19 hours ago
Salary: £ 38,000 - 43,000 / Annum
Job Type: Permanent
Location: Brent, Greater London
Expire in: a month
Job Description
Senior Resident Liaison Officer - 3 Frameworks
* Salary up to £43k + package
* Managing a team of 12 RLO’s
* 3 Frameworks across West London
Role
We are currently seeking a highly experienced and motivated Senior Resident Liaison Officer to oversee a team of 12 Resident Liaison Officers (RLOs) and ensure the successful delivery of 3 frameworks based in Northwest London.
You will be the main point of contact for managing a team that works directly with residents to ensure that all their concerns are addressed and that the regeneration projects progress smoothly.
Key Responsibilities
* Lead, manage, and mentor a team of 12 Resident Liaison Officers across three major regeneration frameworks in West London.
* Provide guidance and support to the RLO team, ensuring consistency in approach, high performance, and exceptional service delivery to residents.
* Oversee the management of resident concerns, complaints, and feedback, ensuring all issues are resolved promptly and effectively.
* Review and monitor the progress of ongoing works, ensuring residents are kept informed of project developments, changes, and disruptions.
* Develop and maintain positive relationships with residents, ensuring a high level of satisfaction and trust in the regeneration process.
* Ensure that all regulatory requirements, health and safety protocols, and project-specific guidelines are adhered to throughout the works.
* Ensure that the Resident Liaison Officers are properly trained and equipped to carry out their roles effectively and in line with company standards.
What’s it in for you?
* Salary up to £43k + car allowance + 8% pension
* Opportunities for professional development
* Collaborative and supportive work environmentBefore You Apply
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