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Senior Service Engineer
Job Posted: 3 days ago
Salary: £ Competitive
Job Type: Permanent
Location: TW6, Heathrow, Greater London
Expire in: 25 days
Job Description
I am excited to partner with a leading Communications company based at Heathrow who have an immediate requirement for a Senior Service Engineer to their team at their site in Heathrow. The successful Senior Service Engineer will work as part of a team covering all engineering activities and specifically service delivery. Although the role is predominantly based at Heathrow, the successful Senior Service Engineer will be expected to travel regularly to customer sites throughout the UK. Due to the nature of the role, candidates must be willing to undertake security clearance.
Senior Service Engineer Responsibilities:
* Work as part of the engineering team, specifically on service delivery.
* Carry out systems and infrastructure remedial maintenance - responding to customer reported incidents which are escalated from the service team, within an SLA framework, ensuring all incidents are resolved or services restored within SLA.
* Conduct preventative maintenance – completing system and infrastructure service visits to a planned schedule including conformance to specifications.
* Ensure all service tickets raised on the company ticketing system are attended and completed in a timely manner against our SLA’s.
* Be prepared to travel to customer sites regularly throughout the UK and work away from home at times.
Senior Service Engineer Requirements:
* Experienced Radio Engineer, having sound knowledge of Unified Comms and/or Network and I.T.
* Strong experience in working on DMR Tier 2 and Tier 3 radio systems, particularly infrastructure focused, and excellent knowledge of end user devices with common main manufacturer equipment from: Hytera / TAIT / Simoco / Motorola / Sepura / Kenwood / Axell Wireless (PBE).Experience in programming radio templates – Hytera / TAIT / Simoco / Motorola.
* Knowledge of GSM, fixed line comms and microwave solutions.
* Knowledge of TCP/IP stack.
* Excellent client facing skills with very strong verbal & written communication.
* Willingness to travel and stay away from home regularly.
* Hold a clean driving licence.
Senior Service Engineer Benefits:
* Competitive salary offered.
* Monday to Friday – 37½ hours.
* 23 days holiday + bank holidays rising with service up to a maximum of 28 days.
* Company van, mobile phone.
* Company pension scheme.
* Life assurance scheme.
* Opportunity to gain additional skills and qualifications.
NOTE: Our client encourages applications from both commercial and ex-military candidates; Royal Navy, British Army, Royal Air Force particularly those with strong radio communications backgroundsBefore You Apply
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