Hiring Now: Senior Support Engineer Near You – Apply Today!

Your Next Senior Support Engineer Job Starts Here – Apply Now!

Senior Support Engineer

Job Posted: 12 days ago

Salary: £ 42,000 - 48,000 / Annum
Job Type: Permanent
Location: Cheltenham

Expire in: 16 days

Job Description

Senior Support Engineer
  
 Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote)
 Salary: Up to £48,000
 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team
  
 Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham.
  
 With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate.
 This role will focus on providing both 3rd Line Support, acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms.
  
 What you'll be doing:

Providing 3rd Line support across a varied customer base 
Troubleshooting complex infrastructure, networking and Microsoft 365 issues 
Supporting cloud environments and migrations 
Managing and resolving escalated service desk tickets 
Supporting cybersecurity technologies and security best practices 
Assisting with project delivery and infrastructure upgrades 
Working with backup, disaster recovery and business continuity solutions 
Supporting endpoint, server and network environments 
Collaborating with internal technical teams to deliver exceptional customer outcomes   
 Technologies you'll work with
  
 The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including:

Microsoft 365 
Azure Cloud Services 
Windows Server 
Active Directory 
Endpoint Security & Antivirus Solutions 
Network Infrastructure 
Backup & Disaster Recovery 
Microsoft Defender 
Cyber Security & Vulnerability Management 
Cloud Technologies and Managed Services   
 What we're looking for:

Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role 
Strong Microsoft 365 administration experience 
Experience supporting Azure environments 
Knowledge of Windows Server and Active Directory 
Strong networking fundamentals 
Experience with backup and disaster recovery solutions 
Excellent troubleshooting and customer-facing skills 
Ability to manage and prioritise multiple technical issues   
 Why join?

Hybrid working model with only 3 days per week onsite 
Join an established and growing IT services organisation 
Work across cloud, infrastructure and cybersecurity projects 
Exposure to modern Microsoft technologies and security solutions 
Opportunity to develop technically within a highly experienced team 
Collaborative culture focused on service excellence and technical expertise   
 If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Senior Support Engineer job near me in Cheltenham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!