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Senior Support Engineer
Job Posted: an hour ago
Salary: £ 45,000 - 45,000 / Annum
Job Type: Permanent
Location: Sevenoaks, Kent
Expire in: a month
Job Description
Senior Support Engineer
Sevenoaks (Hybrid) | £45,000 + Benefits
Join a growing, well-regarded technology and communications provider delivering managed IT services, cloud solutions, cybersecurity, connectivity, and support to a broad and loyal client base. Known for technical excellence, long-standing customer relationships, and a strong engineering culture, they offer enterprise-grade capability with the agility of a mid-sized MSP. This hands-on Senior Support Engineer role sits within a fast-paced, customer-focused environment, supporting a diverse range of client infrastructures across on-prem, cloud, and hybrid setups. You’ll take ownership of 3rd-line escalations, complex troubleshooting, and the maintenance of systems spanning Microsoft 365, Azure, Citrix, VMware, and advanced networking. It’s a client-facing role that requires solid technical depth, strong communication skills, and the ability to drive incidents through to resolution with confidence and accountability.
What’s on offer:
Flexible hybrid/remote working, modern toolsets, clear process adherence, a collaborative culture, and exposure to a broad stack of technologies across infrastructure, cloud, security, and networking.
What we’re looking for:
* Experience supporting Microsoft 365, Azure, Intune, Windows Server, AD, Exchange & SharePoint
* Knowledge of Citrix, VMware (vSphere/ESXi), Hyper-V, SQL, scripting (PowerShell), and endpoint management
* Strong networking skills: DNS, DHCP, VPNs, VLANs, routing, traffic analysis, and firewall config (FortiGate, Meraki, Palo Alto, etc.)
* Confident handling 3rd-line issues and escalations from 2nd-line teams
* Strong documentation habits and experience using remote access and ticketing systems
* Experience with threat detection, security incident response, and BC/DR practices
* Calm under pressure and able to manage SLAs while delivering outstanding customer communicatio
If you're a senior engineer who enjoys complex troubleshooting, cross-stack exposure, and a supportive environment with technical autonomy, this is a strong next stepBefore You Apply
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