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Senior Telesales Executive

Job Posted: 11 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Leeds, West Yorkshire

Expire in: 16 days

Job Description

Senior Telesales Executive role available working for a large parcel home delivery business based in Leeds with 2 days in the office in Leeds and 3 days working from home

Your purpose :

Working in the Network Sales Telesales team, your primary responsibility will be to achieve your individual sales targets for volume and revenue through a mixture of phone and video calling with SME sized opportunities up to 75k shipments per year. You will be responsible for generating your own leads and developing a pipeline to convert into new clients within a defined area.

You will be accountable for:
- Identifying and developing a personal prospect pipeline of sufficient quality and quantity to deliver against monthly, quarterly and annual volume and revenue targets as set by the business
- Meeting all set KPI's and achieving productivity targets
- Managing and recording sales activity and sales process through the CRM System
- Onboarding new clients in a timely manner to meet projected go-live dates.
- Ensuring all new clients have a full understanding of our clients Customer Service processes and have all the tools and contacts required to self-serve across all areas of the business
- Monitoring the performance of new clients to ensure they trade to profile across all products and services within 4 weeks of go-live.
- New clients are ready to handover over within 6 weeks of trading
- Resolving escalations and account queries
- Working with local operations team

To be successful in this role you will require the following :
- 2 years of exceeding targets in a Telesales role
- An excellent understanding of e-Commerce and the SME marketplace
- Excellent verbal and written communication skills
- Professional and IT literature with a good knowledge of Microsoft Office
- Organised, proactive, energetic, hungry to succeed
- Creative problem-solving skills including negotiation and conflict resolution
- Able to forge relationships with the internal stakeholders
- Customer focused and has excellent communication skills
- Able to constructively challenge a diverse range of stakeholders

Salary £30,000 plus circa £15,000 commission and other excellent benefits

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