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Senior Welfare Rights Advisor
Job Posted: a day ago
Salary: £ 23.75 - 25 / Hour
Job Type: Contract
Location: N1C, King's Cross, Greater London
Expire in: a month
Job Description
Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. The ambition set out in We Make Camden is that everyone in Camden should have a place they call home, with no one sleeping on the streets. The vision for Housing Services is to work deep within our neighbourhoods and communities to improve our services with people who use and rely on them, to deliver those services in an informed and responsive manner, and to ensure that preventing homelessness and providing safe, secure and sustainable housing are key pillars of Camden’s work to increase social equality and achieve the best outcomes for Camden residents. Housing income collection plays a significant role in helping us to achieve our vision. We rely on rental income to fund our housing services. In Income, we also play a role in supporting residents to pay rent by carrying out early intervention and income maximisation work, which in turn supports tenancy sustainment. The Welfare Rights team support people who, due to their physical and mental health, experience difficulties in claiming benefits or challenging incorrect benefit decisions. We see the difference it makes when people have the support, they need to claim what they are entitled to and are helped to feel more financially secure. About the role As part of a team which provides income maximisation and support to tenants to enable them to pay their rent, this person in this role would carry out a range of proactive and targeted intervention with a caseload of tenants who are in, or at risk of falling into rent arrears. Offering person-centred advice and options around income maximisation, the person in this role would support tenants to pay their rent on time and in full. The role will embody, keeping the customer at the heart of service provision - challenging and ultimately changing where required the root causes of how we deliver the best outcomes for our residents. Flexibility to adapt and make informed, creative and robust decisions in challenging situations to obtain the best outcomes for our residents and the borough is crucial in delivering this role. This role involves relationship building and problem solving for colleagues and our residents across a range of functions; challenging existing processes, systems and barriers through continual learning and gathering of evidence relating to trends. To help our customers living in Camden’s homes to have secure, safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it. This role provides both a second-tier support to colleagues working across the council as well as providing a trusted service to our residents, to: Provide a high-quality welfare rights advice service to residents across the London Borough of Camden Undertake specialist welfare benefits advice and casework service Carry out a range of activities to ensure complex or sensitive cases are appropriately managed, and assist with reviews of claims, and lodge appeals, prepare evidence and submissions and represent /advocate on behalf of clients at Social Security Appeal tribunals including to the Upper Tribunal and other hearings where appropriate, including supporting vulnerable adults to maintain their tenancies and live as independently as possible To take a designated or shared role in working with other services To provide specialist welfare rights advice and support to colleagues across the council, advising on matters relating to area of expertise to ensure relevant policies, regulations and legislation is understood and correctly applied, so they can provide accurate, up to date advice to service users on welfare benefits and money management and financial inclusion related issue. Undertake financial responsibility for assessing entitlement to benefits, and making decisions awarding grants/money to people in crisis where appropriate Provide a specialist welfare rights support service to staff to support their development and assist in the resolution of complex issues and problems; working across the council and within the locality teams, and other non-statutory and voluntary sector services; identifying training needs and delivering training Feed into a holistic approach to delivery of services, thinking strategically, reviewing working practises and working flexibly across the organisation on an ongoing basisBefore You Apply
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