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About us
Evotech Technical Services, part of the Evotech Group, is a mechanical & electrical / HVAC maintenance company operating nationally throughout the UK, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors.
Our mission is to help people, organisations and businesses create and maintain safe, healthy indoor spaces by providing a range of specialist technical services.
About the role
Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include:
· Provide support to our clients, engineers, suppliers and sub-contractors
· Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors
· Liaise with customers providing timely updates of job statuses
· Log client requests and call outs on our CAFM system
· Update the system with appropriate information from clients, engineers, suppliers and subcontractors
· Plan and monitor engineers’ workloads around the UK
· Undertake general helpdesk admin duties
· Generate and issue purchase orders to suppliers and subcontractors
· Produce and issue client reports for key accounts
· Monitor and manage operational KPIs to achieve SLAs
Key skills
· Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry
· An understanding of building maintenance services or similar environments will be beneficial, but not essential
· Excellent telephone manner and a keen eye for detail
· Strong literacy skills, with good spelling and grammar
· Team player
· Good knowledge of Microsoft Office packages (Outlook, Word, Excel)
· Good communication and organisational skills
· Ability to multi-task
Remuneration
This is a permanent position, Monday – Friday, working up to 40 hours per week between 08.00 am to 17.00 pm.
· Starting salary from £28,000 depending on experience.
· Performance based bonus scheme
· Additional hours available (overtime)
· 25 days holiday per year (pro rata), plus bank holidays
· Company pension, sick pay and life assurance
· Employee wellbeing scheme
· Life insurance
· Training & development opportunities
Applications
Please send your CV, along with a brief summary of why you think this role would be a good fit for you. You can also send your application by post to Unit B3, Lowfields Close, Lowfields Business Park, Elland HX5 9DX.
Evotech is an equal opportunities employer.
We welcome applications from ex-service personnel and armed forces reservists and their families.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
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