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Service Adviser
Job Posted: 2 days ago
Salary: £ 24,000 - 27,000 / Annum
Job Type: Permanent
Location: Burntwood, Staffordshire
Expire in: a month
Job Description
Service Adviser / Administrator
Location: Burntwood
Salary: Up to £27,000 (dependent on experience)
Hours: Full-time, 40 hours per week (Monday to Friday)
Job Type: Permanent
Overview:
A specialist Water Treatment and Hygiene company is seeking a Service Adviser / Administrator to support the operations team. You will play a key role in ensuring smooth communication with customers, coordinating technician schedules, and supporting reporting and invoicing processes. This is an excellent opportunity for someone with strong organisational and customer service skills to grow within a well-established business.
Key Responsibilities:
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Answer customer calls and log details onto internal software
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Support monthly customer report production
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Coordinate daily job scheduling and ensure accurate work reports
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Manage stock and consumables used by service technicians
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Raise purchase orders and assist with monthly invoicing
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Liaise with technicians and update customers on attendance and job status
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Upload completed reports and invoices to customer portals
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Coordinate submission of Legionella Risk Assessments
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Monitor ongoing project costs
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Update job costing and invoicing documentation
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Liaise with customers, suppliers, and contractors to ensure smooth scheduling and communication
Requirements:
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Experience in a customer service or helpdesk environment
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Confident communication with customers and internal teams
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Strong attention to detail and ability to prioritise tasks
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Proficient in Microsoft Outlook, Word, Excel, and cloud-based platforms
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Able to work independently and within a team
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Calm under pressure and highly organised
Key Competencies:
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Customer-focused approach
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Excellent verbal and written communication
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Strong team player with a positive attitude
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Proactive and adaptable, with a willingness to take responsibility
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Able to remain composed and effective in fast-paced situations
Benefits:
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Salary up to £27,000 per annum (DOE)
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24 days annual leave + bank holidays
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Company pension
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Free on-site parking
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Company events
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Referral programme
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Career progression opportunities
Additional Information:
Applicants must be able to reliably commute to Burntwood or be willing to relocate before startingBefore You Apply
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Looking for your next career move? Join a top company hiring Service Adviser job near me in Burntwood, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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