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Service Advisor (Automotive)

Job Posted: 6 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Norwich

Expire in: 22 days

Job Description

Our client, an expanding and progressive dealership are looking to recruit an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

Overview of role:

The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities of the Service Advisor

· Deliver exceptional customer service by understanding customer needs and expectations.

· Manage service appointment scheduling and vehicle check-in processes effectively.

· Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.

· Handle customer inquiries and provide expert advice on service and repair options.

· Ensure all documentation is complete and accurate, and maintain customer records meticulously.

Ideal Candidate Profile

We are searching for a candidate who has:

Proven experience in a service advisor role within a busy, fast-paced automotive department
	
Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
	
Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
	
Proficiency in using CRM and service management software
	
A proactive approach to problem-solving and a keen attention to detail
	
Dedication to maintaining high standards of customer satisfaction and service excellence

Benefits 

Salary £28000 per annum - £35,000 OTE
	
Company Salary Sacrifice Pension Scheme
	
Employee Discounts
	
Additional Holiday entitlement with length of service
	
Excellent progression opportunities

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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