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Service Advisor
Job Posted: 16 hours ago
Salary: £ 32,000 - 36,000 / Annum
Job Type: Permanent
Location: GU24, Pirbright, Surrey
Expire in: a month
Job Description
Job Title: Service Advisor
Location: Pirbright, Guildford
Salary: £32,000 basic, OTE £36,000
Hours: Monday to Friday, 1 in 3 Saturday mornings
We’re seeking a motivated and customer-focused individual to join our clients Service Team at their showroom just outside of Guildford, helping them deliver an exceptional experience to every customer.
As a key member of the team, you’ll be the main point of contact for their service customers — ensuring the customers’ needs are handled efficiently, professionally, and with attention to detail. This position combines strong people skills with a good understanding of vehicle maintenance, enabling you to explain repair work and service requirements to customers.
Service Advisor responsibilities will be as follows:
* Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
* Schedule service work to fulfil customer requirements and maximise workshop utilisation
* To ensure the effective use of courtesy vehicles to maximise customer service
* Upsell additional services or products that may benefit the customer’s vehicle performance or longevity.
* Handle payments accurately and efficiently, maintaining a balanced account drawer.
* To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
* To ensure the full completion of service documentation and maintain accurate customer data
Skills required for Service Advisor:
* Strong customer service skills with a focus on building rapport and trust with clients.
* Proficient in cash handling procedures, ensuring accuracy in transactions.
* Basic mechanical knowledge to effectively communicate technical information to customers.
* Experience in upselling services or products is highly desirable.
* Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.
* Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.
* Ability to work collaboratively within a team environment while also being self-motivated.
Please know that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detailBefore You Apply
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