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Service Advisor
Job Posted: 7 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Buckingham
Expire in: 21 days
Job Description
Service Advisor – Front Desk (HGV & Car Workshop)
Location: Buckingham, MK18 1DR
Salary: £27,000 – £35,000 per annum (DOE)
Hours: Monday–Friday, 8:00am–5:00pm (30-minute lunch)
Job Type: Full-time, Permanent
Overview
We are seeking a proactive and customer-focused Service Advisor to join our front desk team within our busy HGV and car workshop. This is a fast-paced, varied role supporting customers, technicians, and the wider service department. Previous experience within the automotive sector (HGV or car) is strongly preferred.
Key Responsibilities
Book customer vehicles into the workshop and create accurate job cards.
Answer incoming calls and handle customer enquiries professionally.
Manage the breakdown line, logging details and raising immediate job cards.
Book M.O.T appointments and process customer payments.
Provide regular updates to customers regarding the progress of their vehicle.
Request purchase order numbers and ensure all documentation is accurately recorded.
Scan and process MOT paperwork in line with compliance requirements.
File job cards and maintain organised service records.
Work closely with technicians and service managers to support workshop efficiency.
Required Experience & Skills
Automotive industry experience (HGV or car): minimum 3 years preferred
Strong customer service skills with a confident and professional telephone manner.
Ability to multitask and work in a fast-paced environment.
Excellent organisational skills and attention to detail.
Confident using computer systems and service booking software.
Reliable, proactive, and able to work independently as well as part of a team.
Ability to commute to Buckingham (MK18 1DR) or relocate before starting work.
Benefits
Salary £27,000–£35,000 per year (depending on experience)
22 days annual leave + Bank Holidays
Monday–Friday working pattern (no weekends)
Supportive and friendly workshop environmentBefore You Apply
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