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Service Advisor

Job Posted: 5 days ago

Salary: £ 30,000 - 36,000 / Annum
Job Type: Permanent
Location: Torquay, Borough of Torbay

Expire in: 23 days

Job Description

Service Advisor – Torbay (£30,000–£36,000)

Overview
You will be the main point of contact between customers and the workshop, ensuring vehicle servicing and repairs are managed efficiently while delivering excellent customer service.

Key Responsibilities

  * Greet customers and discuss servicing, maintenance, and repair requirements.

  * Book vehicles into the workshop and arrange courtesy cars where needed.

  * Liaise with technicians and workshop controllers on vehicle progress.

  * Keep customers updated and obtain approval for additional work.

  * Prepare job cards, estimates, and invoices.

  * Explain completed work and associated charges.

  * Upsell service plans, labour, parts, and other aftersales products.

  * Maintain high levels of customer satisfaction and retention.

Requirements

  * Previous Service Advisor experience in a motor dealership.

  * Strong customer service and communication skills.

  * Good administration and computer skills.

  * Ability to multitask in a fast-paced environment.

  * Full UK driving licence.

  * Experience with dealership management systems is advantageous.

Salary & Benefits

  * £30,000–£36,000 (depending on experience).

  * Bonus opportunities.

  * Company pension.

  * Ongoing manufacturer/dealership training.

  * Career progression within a dealership group.

  * Supportive team environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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